Shipping + Returns
 

2023 August Update

Shipping is based on rates from various postal institutions around the world.  I do not overcharge as I want you to be able to bring our products into your home for a fair price. Many times shipping charges are over the posted rate but I do not ask you to make the difference.

Shipping is by Canada Post and I use Expedited so that you get a tracking number. You will see that information in your order fulfillment email.
Canada Post very recently increased some of the fuel surcharges and base rates.
I never make any money on shipping charges so please be understanding.

I am actively searching for more cost effective ways to get your items into your hands.

International shipping right now is slow and expensive. Please bear that in mind when you order.
I had an option for international small packet shipping earlier this year but that option is no longer available through Canada Post. Instead, the rates for international shipping has almost tripled due to the cost of fuel right now. International shipping is an option but it comes at a high price. If there is a large difference in the price you pay versus what it actually costs to ship, I will refund the difference.
I have based the rate on what it recently cost me to send a package to Australia. Other countries may not be as expensive.
This option may take up to three months to arrive in places like Australia and New Zealand. I am sorry that I do not have better options available. FedEx is generally $250 per small package so that is why it is not a viable option.

If you are local to me, you may pick up your order at an agreed-upon day and time.  Please do not select local pick-up if your items need to be shipped.  An e-transfer of the funds can be send to khalanaturals@gmail.com should it be required. Otherwise, your order will be cancelled and the money credited to your method of payment.

Due to the nature of my products I cannot accept returns on any product.  Should you have a problem, please contact me and I will make it right with a replacement or credit depending on the situation.

I am not responsible for any extra taxes or import duties.  I can only offer shipment arrival times estimates.  Postal services differ and I do not guarantee delivery dates.

Free shipping is not an option with Khala Naturals at this time. Amazon makes $17 miiion dollars AN HOUR on average. I do not have that kind of income base to offer free shipping. The shipping charges are what the services charge. It does not include my time and material for packaging your orders. Thank you for understanding.